Man With Van Frognal Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Frognal provides removals, transport, lifting, loading, unloading, and related moving services within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to commence work, the customer agrees to be bound by these terms. Please read them carefully before arranging any service. Where the phrase van service in Frognal or similar wording is used, it refers to our moving and transport services generally, whether booked for homes, flats, offices, student moves, single-item transport, or other lawful haulage tasks.

These terms are intended to be clear, practical, and fair. They govern how bookings are made, how prices are calculated, when payment becomes due, how cancellations are handled, and what happens if damage, delay, or prohibited waste is involved. They also explain the responsibilities of the customer and the limits of our liability under UK law. Nothing in these terms removes rights that cannot legally be excluded. In particular, where the customer is acting as a consumer, mandatory statutory rights remain unaffected.

The words we, us, and our mean the provider of the man and van service; the words you and your mean the customer, hirer, or authorised representative making the booking. A booking may be placed by telephone, email, online form, message, or any other accepted method. However, no booking becomes binding until it has been accepted by us and, where required, any deposit or pre-authorisation has been received.

1. Booking Process

To secure a booking for Man With Van Frognal, you must provide accurate information about the items to be moved, collection and delivery addresses, access conditions, floor levels, parking restrictions, loading requirements, and any timing constraints. The quotation is based on the information supplied at the time of booking. If the details later change, we reserve the right to revise the price, allocate additional time, add staff, or decline the job if it cannot be completed safely or lawfully.

We may issue a quotation on a fixed-price, hourly, or minimum-charge basis, depending on the nature of the work. Unless expressly stated otherwise, quotations are valid for a limited period and may be withdrawn or amended before acceptance. Any estimate given before the full scope is known is not a binding fixed price. If you book a man with a van service in Frognal for a same-day or short-notice move, the availability of vehicle size, crew, and route may affect the final confirmation.

You must ensure that the move is lawful, safe, and properly authorised. If permits, building approvals, concierge access, lift reservations, or parking arrangements are needed, it is your responsibility to obtain them unless we have expressly agreed in writing to arrange them. Failure to secure access may result in waiting charges, aborted-job fees, rescheduling costs, or cancellation charges. Our team is entitled to refuse to carry out any instruction that appears unsafe, illegal, or outside the agreed scope of work.

2. Payments and Charges

All charges are payable in the currency stated on the quotation or invoice. Payment terms may vary depending on the type of booking, but unless agreed otherwise, full payment is due on completion of the job and before the vehicle departs the final delivery point. For commercial clients, we may agree alternative payment terms in writing, such as payment in advance, partial deposits, or invoice settlement within an agreed number of days.

Prices may include labour, vehicle use, fuel, mileage, and standard equipment, but may exclude parking fees, tolls, congestion charges, congestion-related fines caused by incorrect instructions, specialist packing materials, dismantling, reassembly, stair carrying, long carries, or additional waiting time. If the service extends beyond the original estimate because of changes to the workload or conditions beyond our control, extra charges may apply. We will normally explain any additional cost before it is incurred where reasonably practicable.

Unless we state otherwise, Man With Van Frognal accepts payment by common methods agreed in advance, such as card, bank transfer, or cash. We are not obliged to release goods until payment has been made in full. Where a deposit is taken, it may be non-refundable except as required by law or where we cancel the booking without fault on your part. Late payment may result in reasonable interest, recovery costs, and suspension of future services, to the extent permitted by law.

3. Cancellations, Amendments, and Delays

Should you need to cancel or amend a booking for man and van Frognal, you must notify us as early as possible. Cancellation charges may apply depending on the notice given, the time reserved, staff assigned, vehicle scheduling, and any preparatory work already completed. A cancellation made very close to the collection time may be charged in full or in part, especially where the slot could not reasonably be reallocated to another customer.

If you request a date, time, or service change, we will try to accommodate it, but no amendment is guaranteed until confirmed by us. We may also need to reschedule because of traffic disruption, weather conditions, vehicle breakdown, illness, or operational issues. Where a delay is caused by circumstances outside our control, we will take reasonable steps to minimise the impact, but we are not responsible for consequential loss arising from the delay unless required by law.

You agree to be ready for collection at the agreed time. If our team is delayed because of access problems, incorrect instructions, missing keys, incomplete packing, or unavailable recipients, waiting charges may apply. If the delay makes the job unsafe, impossible, or commercially unviable, we may treat the booking as cancelled by you and charge an aborted-service fee. Any refund or reduced charge will be assessed fairly based on the work completed and the costs already incurred.

4. Customer Responsibilities

You are responsible for ensuring that items are properly packed, labelled, and suitable for transport unless packing has been included in the booking. Fragile, high-value, or irreplaceable goods should be declared in advance. You must also tell us about items that are unusually heavy, oversized, sharp, dangerous, wet, unstable, or likely to require special handling. If such information is withheld, we may refuse carriage or limit liability where permitted by law.

It is your responsibility to confirm that all items handed over belong to you or that you have permission to move them. We are entitled to rely on the instructions of the person placing the booking or the person present at collection, unless we have reason to suspect a dispute. You must ensure that nothing illegal, hazardous, or prohibited is loaded. This includes, without limitation, explosive substances, illicit drugs, uncontained chemicals, firearms without proper authorisation, and waste that requires special licensing.

Where our team assists with loading or unloading, you remain responsible for advising on fragile surfaces, access points, parking limitations, and any hidden hazards. A Frognal man with van service is a practical transport solution, not a substitute for specialist removal engineering, legal compliance checks, or professional packing for delicate items. We may refuse to move any item that poses a risk to health, safety, property, or compliance obligations.

5. Liability and Insurance

We will exercise reasonable care and skill in providing our services. However, our liability is limited to the extent permitted by UK law. We are not responsible for loss or damage caused by: inadequate packing by the customer, pre-existing defects, inherent weakness of items, normal wear and tear, delays beyond our control, inaccurate information supplied by you, or instructions given against our advice. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded.

If you believe an item has been damaged during the move, you must notify us as soon as reasonably possible and, where practicable, before the goods are unpacked or removed from inspection. You should keep the packaging and the item available for assessment. Claims may be reduced or rejected if notice is delayed, if the item was not properly packed, or if the alleged damage is inconsistent with the handling involved. Any compensation will be assessed on the basis of direct loss only and may be subject to a reasonable cap unless a higher limit has been agreed in writing.

Customers are encouraged to arrange their own insurance for goods of special value, since standard moving cover may not fully protect against all risks. If we provide information about insurance or recommended cover levels, this is for convenience only and does not amount to legal advice or a guarantee of protection. Where we are carrying out a van and man service in Frognal, our role is limited to the agreed transport task and does not extend to assessing the full replacement value or market value of your goods unless specifically agreed.

6. Waste, Disposal, and Environmental Rules

Where a booking involves taking items away for disposal, clearance, recycling, or transfer to a waste facility, you must tell us exactly what the items are before the job begins. We will only handle waste where it is lawful for us to do so and where the waste type falls within the scope of our service and any applicable licensing or carrier permissions. We reserve the right to refuse waste that is contaminated, suspected to be hazardous, or not suitably described.

You must not ask us to dispose of controlled waste, clinical waste, asbestos, pressurised containers, chemicals, oils, paints, electrical waste requiring specialist treatment, or any other material regulated under UK waste law unless this has been expressly agreed and we are properly authorised to handle it. If prohibited waste is loaded without disclosure, you will be responsible for all resulting losses, cleanup costs, enforcement action, disposal fees, and third-party claims. We may also report illegal dumping or unlawful waste transfer to the relevant authority.

Where we collect material for disposal, you confirm that you are the lawful owner of the items or authorised to arrange their removal. You also confirm that the transfer is genuine and not an attempt to evade environmental obligations. We may require reasonable information to support lawful waste handling, including a description of the waste, origin, and intended destination. The customer must cooperate fully if records, receipts, or transfer details are needed for compliance purposes.

7. Use of the Vehicle, Delivery, and Unloading

We will decide, in our reasonable opinion, how to load the vehicle safely and efficiently. The customer may not insist on overloading, unsafe stacking, or carrying items that compromise road safety. If the load exceeds the agreed scope, we may decline to carry part of it, rearrange the service, or apply a surcharge. Once goods are delivered and unloaded at the agreed destination, you should inspect them promptly and note any concerns without unreasonable delay.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or access is refused, we may store the goods temporarily at your risk and expense, return them to the collection point, or take them to another agreed place. Additional transport, storage, or handling fees may apply. Title to goods does not transfer to us merely because they remain in our vehicle after delivery is attempted. However, we may exercise a lawful lien over goods for unpaid charges where permitted by law.

If we have agreed to dismantle or reassemble furniture, disconnect or reconnect items, or move appliances, this will be limited to simple tasks that can be carried out safely with the equipment and competence available. We do not undertake electrical, gas, plumbing, or structural works unless specifically and lawfully authorised and appropriately qualified. Any assumption that our man with a van Frognal service includes specialist installation is incorrect unless expressly confirmed in writing.

8. Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland, you may also have the right to bring proceedings in your local courts where mandatory law allows.

If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force. No failure or delay by us in enforcing any right shall operate as a waiver of that right. We may update these terms from time to time to reflect legal, operational, or commercial changes. The version applicable to your booking is the version in force when the booking was accepted, unless a later change is required by law.

By placing a booking with Man With Van Frognal, you confirm that you have read, understood, and agreed to these terms and that all information you provide is true, complete, and accurate to the best of your knowledge. If there is any conflict between a quotation and these terms, the quotation will prevail only to the extent that it expressly states a different arrangement. Otherwise, these terms govern the service in full.